With increasingly complex technologies and services come increasingly complex infrastructures to develop and maintain them. At some point, companies need to simplify to remain competitive. One way they can do that is by contracting IT services.
A Tricky Paradigm
Want better business integration? Expect a more complicated enterprise system. Want a website that’s simpler for customers to use? Expect a more complex backend. Want better customer outreach? Expect a more intricate marketing communications strategy.
Complexity can wreak havoc on both the IT and business sides of a company. It means higher operational costs, more work for IT staff and possibly decreased quality of service.
And the more strategic IT becomes, the greater its impact on a company’s competitiveness. In a survey, the Wharton School found that business complexity can require more resources than are good for a company’s bottom line, especially when those resources can serve the company better in other areas.
Simplicity is the Ultimate Sophistication
The benefits of business simplification are quite significant: better customer experience, higher profitability, reduced costs and an increase in employee engagement and retention. It minimizes redundancy and improves efficiency, customer satisfaction and retention.
Companies can save big money by contracting IT processes, while improving their businesses overall. In a survey of large companies in various industries (financial services, retail, healthcare, government and more), the IDC found that those companies could save tens of millions of dollars every year (up to $83 million).
One Number to Call
That way they have time to focus on other things. That’s an important point. If a company is stuck dealing with IT issues, it can’t deal with customers or products or services—the heart of the business.
With the hydra, you don’t always know who to call even. If it’s something with the phone system, do you call the company providing the automated voice technology or the phone company (or companies)? If it’s a problem with your website, do you call the website designer or the domain provider?
The redundancy alone is a huge commitment. Not only does a system require well-established roles and responsibilities for maintenance and upgrades (to keep the system running and protected against the latest threats), it requires physical redundancies from the smallest cord to the largest server farm.
Just setting that up and maintaining it is a huge investment of time and resources—all for a disaster that may never come. It’s time and resources perhaps better used elsewhere, for higher ROI.
Navigating the Paradigm
Like contracting IT.
At the end of the day, it’s easier and more competitive to contract and have one number to call. One accountable source for all business technologies. A single point of contact, whether it’s for the phone system, printers, business software, email or anything else.
Avitus Group, 2021, Benefits of Contracting IT Services, 2021, <https://avitusgroup.com/managed-it-services/biz/benefits-of-contracting-it-services/>